What are the delivery methods and who is the courier?
You can choose any delivery address in France, Spain (except the Canary Islands), Italy, Greece, Portugal, Malta, Cyprus, Ireland, Belgium, Netherlands, Luxemburg, Finland, Estonia, Lithuania, Slovenia, Slovakia. We only ship standard. The courier is DHL. Please be informed that we only ship to mainland except for the islands mentioned above.
How much are the shipping costs?
Shipping costs arise per order regardless of the order value.
- France, Italy, Belgium, Netherlands, Luxemburg, € 9,95
- Spain (except the Canary Islands), Portugal € 12,95
- Greece, Malta, Cyprus, Ireland, Finland, Estonia, Lithuania, Slovenia, Slovakia € 14,95
How long takes the delivery?
Usually the DHL standard delivery takes 3-5 working days.
Can I check on the shipping status of my order?
Once your order is shipped, you will receive an email with a link to track your shipment. The status of your order will always be shown in "your account" under "orders" as well.
What are the payment methods?
We accept payment by credit card and PayPal.
Payment by credit card:
We accept MasterCard and Visa. During payment transaction the data will be secured via a secure encryption method (SSL) and proceeded directly. Please advice the card number, the CVV and the date of expiry. The credit card will not be charged with the invoice amount until we ship the order.
Payment by PayPal:
You need to have a PayPal account. You can save your bank or credit card details, so you do not have to enter them again for each buy. With PayPal you can easily pay by adding your email address and password. Your PayPal account will be charged directly with the corresponding amount and you receive a payment confirmation. Afterwards your order can be shipped.
Payment by iDEAL:
You need to have an account with a participating bank which is activated for online banking. If you choose iDEAL as a payment method you will be redirected to the online banking site of your principal bank. Your order information will be transferred automatically and you only have to confirm the payment with a transaction number. Your bank account will be charged directly with the corresponding amount. Afterwards your order can be shipped.
How secure is the payment process in the watercult online shop?
The security within the online shopping process is really important to us. All transactions are processed with secure payment systems. The confidential data will be encrypted and directly transmitted to the bank.
To ensure the safety for credit card payments on the internet, we use the internationally recognized security standard 3D Secure (Verified by Visa, MasterCard Secure Code). 3D Secure makes the misuse for credit cards more difficult for unauthorized third parties and reduces the risk of fraud for credit card payments on the internet. By using Verified by Visa or MasterCard Secure Code your credit card details are secured with an additional code. To process the payment you need the verification code on your credit card. Therefor a misuse of your credit card is almost impossible.